Let's face facts. Every business has to confront issues in their service from time to the time. These issues can cause customers who are upset or frustrated. It is essential to resolve the right decisions and get back customers with minimal risk. In any business, there will always be problems. The system goes down and takes in customer information. The storm delays you from delivering the TV to the customer on time. A storm delays you from getting the TV to the customer in time. Service recovery isn't something that happens by itself in the workplace - it is necessary to create systems that enable your service representatives to provide the best possible resolution for your customers.
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